Answer incoming calls
Your agent picks up calls to your Twilio number, or calls routed through an Exotel inbound webhook, using your instructions and documents.
Inbound and outbound AI calling
AI voice agents for your business calls
Answer and make calls in a natural voice, using your own documents, with a human handoff when needed.
See the workspace in action
A recording of the real product: the call dashboard, a call transcript, a test call from the browser, voice settings, knowledge documents and prompt templates.
Technology Pulastya is built with
Twilio
Exotel
OpenAI
ElevenLabs
Amazon Polly
Google
How it works
What happens on every call
From the moment the phone rings to the record in your dashboard.
- 01
The call connects
A customer calls your Twilio or Exotel number, or your agent places an outbound call.
- 02
The agent listens
The caller’s words are transcribed as they speak. Real-time OpenAI voice streaming runs on Twilio.
- 03
It follows your instructions
Set the agent’s role, tone and topics once, and it follows them on every call.
- 04
It answers from your documents
Answers come from the PDFs you upload, and the agent tells the caller when something isn’t covered.
- 05
It replies or hands off
The agent replies in the voice you picked, or transfers the call to someone on your team.
- 06
Every call is logged
Status, transcript, summary, intent and sentiment are saved to your call history.
The workspace
Set up, test and follow every call
Everything you need to run an AI phone agent, in one place.
Want to see it working with your own calls?
Book a demo
One workspace for your AI calls
Give your agent a voice, documents to learn from and instructions to follow. Test it from your browser, then follow every call from the dashboard.
Pick the voice your callers hear
Choose a voice provider and a voice, and connect the phone number your agent uses.
- Voice providers: Twilio Polly (Amazon Polly or Google TTS), OpenAI TTS and ElevenLabs
- Indian, British and US English voices, male and female
- Twilio works out of the box; Exotel is available for standard call flows
- Calls run on your own Twilio or Exotel number
Teach it your business with PDFs
Upload your FAQs, policies and service guides. The agent answers callers from them, so it sticks to the information you give it.
- Upload PDF documents to Knowledge
- Search your documents and read them section by section
- Reprocess a document after you update it
Tell the agent how to behave
A prompt template is the set of instructions your agent follows on every call: its role, what it can help with and how it speaks.
- Start from a ready-made prompt for Healthcare, E-commerce, Banking, Real Estate, Hospitality, Education or a general agent
- Edit it to match your business
- Choose which template your agent uses
See every call as it happens
The dashboard lists every call with its status, so you always know what’s live, finished or with your team.
- Totals for all calls, completed calls, transferred calls and average call length
- Filter by Live, Transferred or Completed, and by today, the last 7 days or all time
- Search by phone number and export the call list
Read exactly what was said
Open any call to read the conversation between the caller and the agent, turn by turn.
- Full transcript showing who spoke and when
- A summary, the caller’s intent and their sentiment for every call
- Admins can review calls across all users, including the call ID, provider and status
Try it before your customers do
Talk to your agent from the browser and hear exactly how it sounds before it takes real calls.
- Browser test call with your microphone, the agent’s voice and a live transcript
- Test AI Chat to check the agent’s answers by text
- Test calls appear in your call history like any other call
LiveTransferred to your teamCompleted by the AI agent
Bring in a person when it matters
When a caller needs a human, the agent transfers the call. It’s marked as transferred, so your team can pick it up with the full context.
- Transferred calls have their own status, filter and count on the dashboard
- Set the phone number calls are transferred to in your account
- Works on both Twilio and Exotel
- Send transfer and escalation events to your own systems through the Pulastya API
Inbound and outbound
One agent for calls in and out
Set your agent up once and use it for the calls you receive and the calls you make.
Make outgoing calls
Your agent places calls through Twilio, or through Exotel using outbound connect and connect-to-flow.
Test before you go live
Call your agent from the browser, hear its replies and read the live transcript, or check its answers by text in Test AI Chat.
Industries
A head start for your industry
Each industry comes with a starter prompt. Add your own documents, adjust the instructions and your agent is ready to test.
Talk to us about your use case- Support
Answer common support questions
Let the agent handle routine questions from your help documents and pass complex issues to your support team.
- Healthcare
Handle appointment and clinic enquiries
Answer questions about appointments, doctors and services from your clinic FAQs, and hand over to staff when a patient needs a person.
- E-commerce
Answer order and product questions
Give shoppers answers from your policies and product documents, and send anything else to your team.
- Banking
Handle service calls with a safe handoff
Answer routine service questions, review every transcript afterwards and transfer sensitive requests to your staff.
- Real estate
Respond to property enquiries
Answer callers from your listings and process documents, and connect interested buyers with an agent on your team.
- Hospitality
Take booking and guest enquiries
Answer questions about bookings, rooms, check-in and check-out, amenities and reservations, day or night.
- Education
Answer admissions and course questions
Answer callers from your course documents and hand them to your admissions team when they need more help.
Example calls
What a call can sound like
Illustrative examples of how an agent set up in Pulastya handles common calls. They are not real customer calls or results.
Illustrative exampleHealthcare
Appointment question answered from uploaded FAQs
- Caller
Can I book an appointment without registering first?
- AI agent
Registration is needed before booking. I can explain how to create an account using the steps in our hospital FAQ.
Answered from KnowledgeCompleted
Illustrative exampleHospitality
Booking enquiry passed to the reservations team
- Caller
I'd like to change my reservation dates for next week.
- AI agent
I can connect you with our reservations team to update your booking. Please hold for a moment.
Handed off to your teamTransferred
Illustrative exampleSupport
Question outside the knowledge base
- Caller
Do you offer a discount for yearly contracts?
- AI agent
I don't have that information in the knowledge base right now. I can transfer you to someone who can help.
Transcript and summary savedTransferred
Integrations
Works with the services you already use
Calls run on Twilio or Exotel, the agent runs on OpenAI, and voices come from ElevenLabs, Amazon Polly, Google or OpenAI. You connect your own accounts.
See integration docsSecurity and control
Your keys and your team, under control
How Pulastya protects your credentials and keeps access in the right hands.
Your own keys, encrypted
You bring your own Twilio or Exotel and OpenAI credentials. They’re stored encrypted and masked in the workspace.
Checked before you call
Pulastya verifies your Twilio and OpenAI credentials, and the calling console stays locked until they’re saved.
Role-based access
Give each person the right level of access: user, manager, admin or super admin. Only super admins can change roles.
Activity and audit view
Admins see audit logs, calls, payments, notifications and document uploads in one place.
Pricing
Plans that grow with your calls
Pricing depends on your use case and call volume. Tell us what you need and we’ll share pricing and deployment options.
Starter
Custom pricing on request
What's included
- Inbound and outbound calls via Twilio or Exotel
- Prompt templates with domain starters
- Knowledge base for PDF documents
- Call history with transcripts
- Browser test calls and Test AI Chat
- Twilio Polly voices
Professional
For growing teamsCustom pricing on request
Everything in Starter, plus
- OpenAI TTS and ElevenLabs voices
- Real-time OpenAI voice streaming on Twilio
- Human handoff with transferred-call tracking
- Call summaries, intent and sentiment
- Call list export
- Dashboard filters by status and date range
Enterprise
Custom
What's included
- Role-based access for managers and admins
- Activity and audit view
- Transcript-level call inspection for admins
- API access for call status, transcripts and events
- Transfer and escalation event mapping
- Implementation and environment setup guidance
Every plan runs on your own Twilio or Exotel account and your own OpenAI API key. Our team usually replies within one business day.
For developers
Connect Pulastya to your systems
The Pulastya API links your calls to the rest of your business. Common uses:
- Sync call status and transcripts to your systems
- Build dashboards and quality checks on your call data
- Send transfer and escalation events to your tools
- Update knowledge documents and prompts automatically
FAQ
Frequently asked questions
Quick answers about how Pulastya works. Have another question? Email support.
Pulastya AI is a platform for building AI voice agents that answer and make phone calls for your business. You choose the voice, upload your documents, set the instructions, test the agent in your browser and follow every call from one dashboard.
Twilio is the default. Exotel is supported for standard call flows: outbound connect, connect-to-flow, inbound webhook, status callbacks and transfers. Real-time OpenAI voice streaming currently runs on Twilio only.
Yes. Pulastya works with your own accounts: you add your Twilio or Exotel credentials and your OpenAI API key. They are stored encrypted and masked in the workspace.
In two ways. A prompt template sets its role and how it behaves, and you can start from a ready-made one for your industry. The PDFs you upload to Knowledge give it the facts it answers from.
Yes. The agent can transfer a call to your team. Transferred calls get their own status, filter and count on the dashboard.
Yes. Start a test call in your browser to talk to the agent with your microphone and see a live transcript, or check its answers by text in Test AI Chat.
Each call appears in your call history with its status and full transcript, plus a summary, the caller’s intent and their sentiment. You can also export the call list.
You can use Twilio Polly voices (Amazon Polly or Google TTS), OpenAI TTS or ElevenLabs, including Indian, British and US English voices.
Pricing depends on your use case and call volume. Contact our team and we will share pricing and deployment options.
Your AI voice agent is one call away
Book a demo and we’ll walk you through setting up your agent, connecting your phone number and making your first test call.